- "What is a Pre-Order?"
To sum it up, a pre-order is a smart way to secure the piece(s) you want before they get released. A pre-order is a purchase that you make before the product officially releases, meaning you can get whatever piece you desire, in the size and color preferred, even if it is sold out after the online release. Please know that you will not get your order shipped out immediately. After the final sale day, your order will be placed through the manufacturer, then sent to our office in Hawaii and shipped out by us on the first shipment date after the online release months ahead.
- "How can I take care of my bikinis?"
The best way to clean your Blue Moon bikini is to hand wash thoroughly after each use with Dawn dish soap and then hang dry in a shady area. If you hang your bikini in the sun, the color will begin to fade very quickly. It is not reccomended to machine wash and tumble dry.
- "What is your return and Exchange Policy?"
At Blue Moon Swim, we do not take returns, but we do exchanges for store credit ONLY if and when your bikini is returned to our facility with no signs of wear. When trying on your bikini once it gets delivered, please try the bottoms on with underwear underneath. We do sanitize our exchanges either way, it just creates more of a risk if you, the consumer, do not take this precaution. Please be mindful that we only have a limited stock, so, if your requested size for exchange is out of stock, you will have to wait for the next restock order. To issue an exchange for store credit, please email us and we will discuss the requirements in full detail.
- "Will I be able to track my order?"
Yes, you will be able to track your order through the tracking number sent to your provided email once the package has shipped.
- "Where will my order be shipped from?"
We are a Maui based company, so your package will be shipped from Lahaina, Hawaii.
- "How fast will I get a response from my email?"
This entire company is only ran by one person at the time, but we do our best to reply to our emails right away. Please expect 1-3 days if you do not get an immediate response.
- "Where are your bikinis made?"
Our bikinis are made at our manufacturing facility located in Bali, Indonesia.
- "What are the bikinis made out of?"
Blue Moon Swim's bikinis are made from synthetic waste such as waste fabric as well as wastes found in the ocean; including plastics, micro plastics and ghost nets. This "trash" is then regenerated into a nylon fabric that can be recycled until the very end of time. This regeneration system focuses on 6 steps that form a closed loop which uses less water and creates less waste than traditional nylon production methods. Waste is collected, then cleaned and shredded, depolymerised to extract nylon, polymerised, transformed into yarn, and then re-commercialised into textile products.
- "How sustainable is your packaging, business cards, stickers, thank you cards, etc?"
- "Are your bikinis made in sweatshops?"
ABSOLUTELY NOT! Our bikinis are made through a women owned manufacturer that started up in early 2021.
- "Is it safe to buy from bluemoonswim.com?"
Yes! It is safe to buy from Blue Moon Swim:) Please contact us if you have any questions concerns and we will reply as soon as we can.
- "Do you ship internationally?"
Unfortunately, we do not ship internationally at Blue Moon Swim quite yet. Follow us on instagram to see the future announcement about international shipping!
- "What shipping carriers do you use?"
Blue Moon Swim ships through USPS, so please only use USPS for returns!